Frequently Asked Questions

Everything you need to know about shopping at Patrick James.

What is the Patrick James return policy?

We offer a 60-day return policy for most items in their original, unworn condition with tags attached. Please note that custom-tailored garments and final sale items are not eligible for return.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

Do you offer professional tailoring services?

Yes, we provide expert tailoring services at all our retail locations. For online orders, we can pre-hem trousers to your specified inseam for a small additional fee.

How can I track my shipment?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

How do I determine my correct size?

We provide a comprehensive sizing guide on every product page. If you are between sizes or need specific garment measurements, our customer service team is happy to assist you.